Terms & Policies

1. Table Inclusivity & Respect

My tables are strictly safe spaces. There is a zero-tolerance policy for bigotry, racism, sexism, homophobia, transphobia, or harassment of any kind.

2. Age Requirement

Unless specifically booked as a private family/minor event, all public campaigns require players to be 18 years of age or older due to the mature themes and tactical combat present in standard tabletop roleplaying.

3. Strikes, Bans, and Dismissal Without Refund

I utilize a "Three Strike" system for minor disruptions (e.g., repeatedly talking over others or consistent uncommunicated lateness). However, any severe violation of the Inclusivity & Respect policy will result in immediate removal from the session and server. If you are removed from a game for violating the Code of Conduct, you explicitly forfeit your right to any refunds for that session or any future pre-paid sessions.

4. Intellectual Property & Media

All homebrew lore, custom mechanics, and original maps provided during the session remain the intellectual property of Lucy Moon. Recording or streaming of sessions by players is strictly prohibited without the prior written consent of the Game Master and all players at the table.

1. Booking & Delivery of Service

Players secure their seat via a Stripe subscription. "Delivery of Service" is defined as granting the player access to the private Discord server and Virtual Tabletop (VTT) for the designated campaign. You will have access to a secure customer portal to manage payment methods or cancel your subscription at any time.

2. The 24-Hour Rule (Cancellations)

If you need to skip a session or cancel, you must notify me at least 24 hours before game time. With 24 hours' notice, your subscription for that week will be credited to the next session. Cancellations made with less than 24 hours' notice will still be charged, as it does not leave time to rebalance encounters or fill the seat.

3. No-Shows & Lateness

We start promptly. If you are going to be more than 15 minutes late, you must notify the table. If you are significantly late without communicating, or if you fail to show up entirely, you will be charged for the reserved seat. Repeated no-shows will result in removal from the campaign.

4. Chargebacks & Payment Disputes

By booking a seat, you agree to contact me directly via email or Discord to resolve any billing issues. Filing a fraudulent chargeback (claiming a transaction was unauthorized when services were rendered, or filing a dispute after being removed for a Code of Conduct violation) will result in an immediate permanent ban from all Lucy Moon Tabletop services, and this Terms of Service agreement will be submitted to the payment processor as proof of authorized purchase.

1. Information Collected

When you book a seat in a campaign, we collect basic information necessary to provide our services. This includes your email address, Discord handle (if provided), and payment information.

2. How Information is Used

Your data is used strictly to deliver the service you purchased. We use your email to send your private Discord server passwords, VTT (Foundry/Forge) access links, and billing receipts. We will never use your email for spam or unsolicited marketing.

3. Parties to Whom Information is Disclosed

We will never sell, rent, or trade your personal data to third parties. Your data is only shared with essential third-party platforms required to run the game and process your booking:

• Stripe: For secure payment processing.
• Make.com: For secure, automated delivery of your welcome emails.
• Discord & The Forge/Foundry: For communication and running the actual game sessions.
• D&D Beyond: For character creation and accessing shared campaign sourcebooks.

4. Method of Disclosure & Security Practices

We take your security seriously. We do not store or even have access to your full credit card number; all financial data is encrypted and securely vaulted by Stripe. Data passed to our trusted partners (Stripe and Make.com) is transmitted automatically via secure, encrypted API connections at the time of checkout, utilizing modern OAuth authentication standards to ensure your email address is handled safely.

1. Consumer Rights & Right of Withdrawal

In accordance with the Italian Consumer Code (Codice del Consumo, Art. 52-59), consumers generally possess a 14-day right of withdrawal for online purchases. However, pursuant to the exceptions outlined in the Code, the right of withdrawal does not apply to contracts for the provision of leisure activities if the contract provides for a specific date or period of performance. Therefore, all bookings are final and subject only to the 24-hour cancellation rules outlined above.

2. Contact Information

For any questions regarding these terms, billing, or campaign details, you may reach me through the following official channels:

Email: lucymoontabletop@gmail.com
Discord: lucyymoon_
Location: Piedmont, Italy